Last updated: 7 September 2026.
Tunbridge Wells Heat Pump Installation provides heat pump design, installation and maintenance services in Tunbridge Wells, Kent and East Sussex. This policy explains what we do with the personal data you give us.
When you complete an enquiry form we collect your name, phone number, email address, postcode, the system you are interested in, your current heating type and anything you write in the message field. We also record which page the enquiry came from.
Solely to respond to your enquiry, arrange a survey and provide a quote. We do not sell your data and we do not add you to a marketing list without your consent.
We process enquiry data on the basis of legitimate interest, specifically responding to a request you have made of us, in line with the UK GDPR and the Data Protection Act 2018.
If you proceed with an installation and we apply for a Boiler Upgrade Scheme voucher on your behalf, we will share the property and ownership details required with Ofgem and with the MCS certification body. This is necessary to obtain your grant.
Enquiries that do not lead to work are deleted after 12 months. Customer records are retained for six years to meet accounting, warranty and grant audit obligations.
Form submissions are delivered by a third-party form processing service to our email inbox. We do not share your details with any other third party except as described above or where required by law.
This site does not set advertising or tracking cookies.
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email james_smith_19@hotmail.com and we will action the request within one month. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.
Data protection queries: james_smith_19@hotmail.com.